We offer transparent pricing with no hidden fees. For smaller jobs, we typically charge an hourly rate with a one-hour minimum. For larger projects like remodels, we provide detailed written estimates based on the scope of work, materials required, and estimated time for completion. We're happy to discuss your specific project needs during an initial consultation and provide a clear pricing structure before any work begins. Our goal is to deliver exceptional value while staying within your budget.

Our typical response time for standard service requests is within 24-48 hours. For emergency situations such as water damage repairs, we prioritize these calls and can often provide same-day service depending on our schedule. After your initial contact, we'll schedule an appointment at a time convenient for you, provide an estimated arrival window, and send confirmation prior to arrival. We value your time and strive to maintain punctual service for all appointments.

We accept multiple payment methods for your convenience including credit cards (Visa, MasterCard, American Express, Discover), debit cards, checks, and electronic payments through services like Venmo and Zelle. For larger projects, we typically require a deposit at the start of work with the balance due upon completion. We can discuss payment scheduling for extensive remodeling projects. All payment terms will be clearly outlined in our service agreement before work begins.

Yes, Sam's Integrity Services stands behind our craftsmanship with a 1-year warranty on labor for all services we provide. This covers any issues related to the quality of our installation or repair work. Additionally, many of the products and materials we install carry manufacturer warranties, which we'll pass along to you upon completion of the project. If you experience any issues with our work, simply contact us and we'll promptly address your concerns at no additional cost within the warranty period.